TfL Refund in CA and with Android Pay

Feedback & Ideas
1

I use Android Pay for all my commute in London. TFL applies an automatic cap for daily and weekly journeys depending on zones etc…
Last week I started with Monzo Android Pay but then for one journey touched the wrong card. I had been showing someone card features in Monzo app and had disabled the card so Android Pay had changed my default card. Anyway, I was charged £19 on Monzo and £7.80 on my other card. Got in touch with TFL and they added the missing touch-in on Monzo and told me there will be automatic refund back to the card and the daily cap also be applied automatically. It indeed happened as they said but in a little different manner - Android Pay shows a refund transaction of £19 but there is no correct charge transaction there. I was charged £11.20. I am sure this is how TFL/Android Pay integration works but I thought it was bit weird. :man_shrugging:

Screenshot_20171206-084409

For the 2nd card they asked me Sort code and Account number for a manual refund, I gave my Monzo details again refund was processed in 3 days but it’s like this;

Screenshot_20171206-084254

I know again this TFL’s 3rd party processing so details look weird but maybe Monzo could make them look bit better on the feed and integrate these with TFL history… :thinking:

2

I think Transport Trading is used for tickets and souvenier sales at the Transport Museum in London so any automatic merger of details with TfL would be wrong

3

Oh, I didn’t know that but I think there could still be a way for Monzo to try to get more information about these sort of transactions so we could have cleaner feed and history. Or maybe there isn’t?

4

I would have hoped the 4 digit code for the type of expense would differ i.e. be different for travel v the shop, however if they just use one of their office terminals for both uses there would be no way to tell automatically

5

I don’t believe TFL use a 3rd party for contactless this seems likes more of a specific workaround for your issue.

6

No, not really, If you need a refund which can’t be sent back to your card this how they process.

7

For example, this is how they refunded the balance and deposit on my old defunct Oyster card to my HSBC current account - it showed up on the statement as “TRANSPORT TRADING”.