TFL online transactions declined


#1

Hi guys,

I’ve just tried to buy a TFL 7 day travelcard online (I have enough credit) but the Monzo card was declined, however TFL active card check went through.

Anyone with TFL online experience?


(Sy) #2

It may help people answer if you clarified if you refer to the beta prepay card or new current account card


(Rika Raybould) #3

If you’re using the Beta cards, check that your billing address in TfL matches the one shown in the app and contact us through in-app chat. It’s an easy fix on our end. :+1:


#4

Yep, that worked. Thanks!


(system) #5

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