Text messages

(Andrew Ross) #1

I know that there was a problem with transactions earlier on today and the advice to take another card. Is there a way to differentiate between the top-up card and the CA in the messages sent or do any problems relate to both cards?

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(MikeF) #2

I think the difference lies in the ‘Monzo Status’ as opposed to ‘Monzo Bank Status’ or similar wording to identify which product the notification relates to.

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( related to Monzo CEO, Investor in Monzo ) #3

the text message either says

  • ‘Monzo status’ for pre paid
    or
  • ‘Monzo bank status’ for current accounts

or

  • prepaid status page

https://mondo.statuspage.io

well worth subscribing to one or both its a free service from Monzo

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Card declined at ASDA
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Prepaid card payments, tops ups, p2p payments and card activations not working
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(Andrew Ross) #4

Thanks. I’m subscribed to the prepaid card ones but not had a message from the CA so didn’t realise there was a difference.

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( related to Monzo CEO, Investor in Monzo ) #5

yes me neither until alex pointed it out :slight_smile: maybe I missed it but surely Monzo should be pointing this out in the sign up process - lol maybe they do and as usual I didn’t read the small print …doh

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(system) closed #6

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