I’m Saskia, I lead research operations at Monzo. That means I work with our fantastic team of researchers as well as all of the product development teams to help make research run smoothly.
I’ve written a blog post on how we use a database of mini how-to guides so that everyone knows what to do, how to do it, and where to get help.
Would love to know what you think - do you use how-to guides in your job? What have you found helpful in sharing this kind of information?