HELP needed with Master thesis research

Dear Monzo Team,

I am a student at the Cracow University of Economics in Poland following a Master in International Business.

Currently I am writing my thesis on the role of customer involvement in new service development and, as a case study for my thesis, I have chosen Monzo.

The purpose of my research is to explore how service innovation and delivery can be enhanced using customers’ inputs.

For the research I would need to interview 4 people from the company that are actively involved in dealing with customers’ input: 2 people from the strategic level and 2 people from the operational level of your company.

I would be extremely grateful if we could arrange a call to discuss the topic of my research into more detail.

This information will be highly valuable for the research and can be used for enhancing customer experience at Monzo.

I look forward to hearing from you with a date and time when we can have an initial call.

Thank you!

Stefan Arhire

Hey Stefan! :wave:

Welcome to the Monzo forums! It’s mostly just Monzo customers here, I’m afraid, so there’s no guarantees that Monzo will see your post. There have been a few students working on similar theses on here, though, and forum members have usually responded well to filling in surveys etc!

If you really do want to get through to Monzo, it might be better to send an email to

Good luck! :man_student:


Hi there,

Thanks, Peter. I’ve sent the same request to the email address you’ve provided.

My research focuses on the service development process from inside the company, so I’d really need to speak to someone involved directly in this.


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