Hmmmm I didnāt know that, I have a Smile account and I believe they launched both quarter bitten fruit pay and Android Pay at the same time.
Sounds ridiculous, but until they offer cash deposits, Iām the same. I won a grand in a casino yesterday, and now Iām just carrying it around. Admittedly Iām abroad, but if thereās any left when I get back, Iāll need to pop to my legacy bank⦠We can argue with hipsters about the future of cash, but sadly hipsters donāt run casinosā¦even in London
I was a one-bank man until Monzo came along, but since having used it alongside my legacy account - and having experienced no āwhy do you have more than one account?ā problems in doing so - Iām fully on team āHave as many accounts as are right for you.ā
Hence, for me, certain things arenāt actually an issue. Monzo wonāt take cash deposit? I donāt want to post a cheque? Iāll deposit in my legacy account and transfer across the money I need to Monzo. It does somewhat confuse me when people complain that Monzo doesnāt have any arrangements for cash deposits so they canāt dump their legacy bank. Not least because if Monzo did make any arrangements for cash deposits, there would be at least some subset of Monzo customers who would still be depositing their money using the same place as they always did, no?
If anything, somewhere down the line Iād consider opening an account at a branch with a magic money machine for all the random loose change that may need depositing, as my current legacy bank doesnāt have those so I have to count any change I deposit myself.
If thereās one thing Iāve learned from reading what people have had to say in many threads here itās that Iām something of an exception in learning to embrace multiple accounts for different needs and that most people are dead set on having just the one for everything. It might be something Monzo have to be more direct in tackling in future. Either by filling the gaps someone, or by more strongly selling the fact they can be used in conjunction with a legacy account rather than instead of.
Hey Hugh,
Thanks for getting in touch, appreciated.
Iāve been speaking to Alex on chat, who say that itās an error with the bank of the person who is trying to pay me with Monzo.me, however, this error did not occur before upgrading to the CA - payments were received fine beforehand. Any ideas?
Thanks,
Mark
YES! I totally agree! Sometimes I feel like they have their own roadmap and they just donāt care about customers and what they want.
And also Apple pay that they are saying itās because of 3rd Party! Everyone else except them has Apple Pay! I just feel they donāt want to pay money
- Another thing that I would mention, when they introduced the accounts, when you try to top-up with a debit card they show a message saying āIf you can top-up with direct debit bla bla, Monzo pay money for each time you top-up using debit cardā, As a customer I find this message REALLY ANNOYING! Itās a feature that you spent time doing and now they are trying to git rid of in a very cheap way saying that they pay money! Youāve to accept the consequences of having this feature from the beginning!
- I am sorry to say this but the monzo community is a bit aggressive, when I posted a question about ApplePay, People were aggressively defending monzo and also Monzoās customer support put my account on hold because I am asking about it! That was the moment I truly said I am never using monzo again.
No you are not alone, I switched away from Monzo and started using AMEX, I only now use monzo to send/receive money with my friends but Iāve stopped using monzo.
Adios Monzo!
Hello @mnaguib
Iām sorry that you feel that way, however Monzo have explained why they advise you that topping up by debit card costs. They donāt plan on removing the feature right now but theyāve asked the community how they feel it should be handled moving forward.
As for your second point regarding Apple pay I didnāt find those responses aggressive personally but I apologise for be fact you do. Apple Pay, as far as weāre aware, cannot be discussed by Monzo likely due to an NDA. As there is no updates the thread was going around in circles. Iām sure as soon as any updates can be bought to the customers, it will. Monzo have said thay they do want to implement the feature. I do not think the cost would be prohibitive as they want to be as forward thinking as possible and a one stop shop for all your financial needs.
Hopefully they can win you over in future
I guess the difference is that some like me see Monzo as a company offering services and we are customers, As customers we can like and criticise but as fans itās just hard for people to have unbiased view.
Here all the responses from Monzo staff are really same sort of answers I always see no substance just sort of hollow reassurances and excuses. I am rather disappointed with this because they keep banging on about being different but all that is different is use of cute smilies and hearts, I wonder?
Maybe being cool is more important for some than others and thats why I think Monzo will sell themselves are a cool new kid on the block and will always behave as a start-up and for me itās little bit concerning because if I am to use Monzo they will have so much of my data and I wouldnāt want them to behave like Facebook with that.
yeah - I see Monzo as a company offering services and I am a customer , as I previously said some things it does well other things are missing is it a ādeal breakerā for me ā¦no - I would never use apple pay, not having it doesnt bother me - I donāt really have savings issues that I need somebody to do it for me like save the change - not bothered by that either - some people are desperate for both and consider them absolutely necessary - different requirements from 190,000 customers - āfan boysā whatever you want to call them
all banks that you use have your data and use it
being cool ? lol Im almost 60 ā¦that time has past me by
- if it doesnt suit change banks
If thereās a question they just canāt answer what would you prefer they do? I suspect if they just stay silent and ignore this thread then that will be commented on negatively as well
Edit: I do agree that there are things I wish they could also or put time-frames on but the reality is probably that these things are just unknowns at this point or are legally prohibited (ApplePay). Are there things Monzo could do better? Absolutely but I donāt think theyāre doing a terrible job right now
steady on Peter the āfanboysā will be being accused of crushing dissent
Hmm, I do hope not - especially given I was one of the earliest people to spread some dissent in this topic I can be accused of whatever but Iām still going to try and have a reasonably civil discussion
Wishing for the world is great, and I wish I could have all the things I want in Monzo by tomorrow afternoon but Iāll have to be a bit more realistic I think
You have criticized both absence of comment and responsesā¦
What sort of responses would you prefer to see from staff?
totally agree - people have different needs , wants or requirements from a service, nobody is being forced to use Monzo, it will either suit them or it wonāt , I want Monzo to be better - yes of course, am I willing to wait for that - at the moment yes, will I use everything that Monzo builds , probably not
Product development is a massive challenge. Monzo takes feedback seriously, weāve seen that. But that doesnāt mean roadmaps can go all over the place on a secondās notice. Caring isnāt necessarily delivering everything instantly, but rather seeing how things can fit in and doing what they can. Iāve never seen a bank as responsive as Monzo to feedback, but no, no one will be able to totally change their roadmap constantly. Development is a lengthy process.
It would be wrong to speculate on causes for Monzo, but do remember, Monzo are doing a lot more development work themselves than most challenger banks, and take this into account.
Unfortunately, one of the natures of any business - especially a startup - is that costs and usage patterns may prove to be very different from what one expected at the beginning. I get it - that can be disappointing, and for someone who was depending on something, could be a reason to leave. But a business also needs to be viable, so itās a tough line.
I must say, if your account was frozen for asking politely about Apple Pay, Iād find that extremely concerning. Not knowing both sides of the story, of course, Iāll not make any judgement on it - but was that the reason? (update, it has been clarified by @RichardR that a forum account was automatically moderated, and the Monzo account was never frozen)
As for an aggressive community, I think people can be passionate, but not aggressive. I, for one, sincerely apologise if I ever come across as aggressive. Banking would be such a silly thing to get aggressive over (not that anything justifies aggression). I agree that tone can be hard to read in typed form, and we all need to be careful to write in a way that is friendly and understanding even with people who completely disagree.
But, at the same time, why judge Monzo by their fanbase? Is that a standard you apply to Microsoft? Apple? Your favourite football club? All of those have far more toxic fanbases - and indeed, employees. At London Pride a few years ago, the employees marching on behalf of one large tech firm were behaving so obnoxiously and aggressively it put me off wanting to buy anything from them again! But then I realised, some carried-away employees partying a bit too obnoxiously is not the company!
Amex offers current accounts in the UK? I wasnāt aware of this. I had an Amex current account-like prepaid card (think old Monzo) called Bluebird when I lived in the US. It was okay, but Iād never trust any prepaid card with my salary.
Definitely!
I am sorry that you feel that way but, to be honest, your response is just a lot lines without much substance. Again I am sorry for being brutally honest about how I feel.
I am quite surprised to see a huge response to my post and I can see a lot of people have a lot to say about the specific needs they have but my main gripe is that I feel Monzo have been releasing some features half-baked and premature like Direct Debits are just ugly and Pots are just very basic. Maybe Current Account should have stayed in testing/beta for another couple of months to iron out some basic stuff.
Monzo implemented few things recently like Selfie/video requirements for PIN and Statements which just go against of their cost-saving arguments in other threads and also itās so cumbersome and seems overkill. I believe they could have done these security checks in some other way. Like by asking customers to enter PIN just as we do for payments etcā¦
That wouldnāt work too well for PIN display. Asking customers to enter their PIN to see their PIN would result in a loop (if a customer knows their PIN, presumably they wonāt want to see it).
I agree completely for statements, however.
We donāt know how much the PIN verification costs them? If Iāve missed that info being published Iād love to see it
This. I had the same thought and Monzo staff implied itās probably cheaper than I thought, but I also know theyāre not able to comment on it so letās leave it at that, be thankful for how open Monzo has been, and not try to press for things they arenāt at liberty to talk about
Not trying to shut anyone down, just wanting them to know Iām thankful to have a bank thatās open when they can be, and respect when they canāt be.
The Monzo staff are getting a lot of digs in this thread. Totally unfair. I wonder if the frontline staff, engineers, product managers and CEOs on the Barclays community forums are more helpful? Oh wait, they donāt have one and have no interest in talking to you.
The product is still not really launched. Iām not 100% sure what everybody expected
Yes, the pre paid product has been around for a while, but the current account is not really even fully running yet⦠Until they get everybody migrated across, I assumed the features would remain the same as they had since launch.
Iām definitely not going anywhere, I think you will all be pleasantly suprised watching the development and new features that arrive during 2018
Show and steady wins the race and all that
I can however, totally understand that some people may feel that Monzo isnāt right for them at this current stage. And looking at this thread from a positive note, a lot of feedback has been raised here which gives :mondo: a good direction for 2018