Another hardcore fan in hiding here - reeled in by your fishing line to make a post!
I donāt like to post on these threads because I think people are entitled to their negative opinions without getting shouted down by people telling them how they feel is wrong.
If they say they are fed up with their 2 year old bankās lack of innovation and are going to a 350 year old bank as they feel it is a bit better at the moment, then best of luck to them and Iāll see them again in a few months 
I mean, I agree totally - there are different products for different needs, and lack of innovation might not be the most accurate term, but generally the sentiment makes sense and has a lot of truth in it.
Fundamentally, Monzo today is a very basic bank account - one that more than meets my needs, and Iām sure a great many othersā. It has some great extras - free overseas use (few current account have that), a gorgeous debit card, a fast and efficient app, great customer support and a genuine sense of community. Theyāre doing great things for transgender and non-binary people as well by not demanding gender or title, complex things for many people.
I like Monzo, and feel it is more than the sum of its parts. But everyone has different needs, and if you just want to add up more parts, there are a lot better options out there - especially for people who donāt travel. Thatās fair and needs to be kept in perspective.
I also think thereās two fundamentally different types of people coming out of this - people like me, who donāt mind having multiple bank accounts for different uses and to meet different needs; and people who really want to be able to do everything in their financial life through a single bank. Monzo, today, really doesnāt meet the latter need well. Itās in the plans, and in a really cool way - as a marketplace connecting people to other financial services. But most people donāt choose a bank on plans - the buy it on what they offer today.
Monzo probably doesnāt suit everyone who wants a single bank account well. I can feel a single bank account is a bad idea all I want (and I think it is, since if anything goes wrong you have nothing). But I donāt get to decide what someone else wants, and some people who want this probably arenāt the right customers for Monzoā¦ yet. Give it a year, I think weāll see awesome things.
There are other people, however, who it could be a perfectly fine one and only account. Get paid by bank transfer, make most of your purchases by card and travel a fair bit; but have no real special needs? Itās brilliant. Basic, clean and to the point.
I donāt want this to be misrepresented, but I like the fact the account is quite basic. Sure, there are some things that need changing and some cool features in the pipeline but I often feel simple is best. There are some other accounts that Iāve used where it is impossible to find anything in the app and takes ages to load because they are bloated with cashback/offers/etc. which I neither need, nor really want with no way to disable them!
I agree 120%! I absolutely love it, itās simple, functional, beautiful design. Great job, Monzo team!
Iām just acknowledging that not everyoneās needs will always be met by that - which is where connections to other providers will provide a brilliant solution 
I have Android Pay on my Co-operative Bank CA. Annoyingly they supported ApplePay for ages before adding Android
Itāll be interesting to see how this fares with the marketplace. Regardless of anyoneās opinion on the marketplace as a concept, itāll be hard to prevent it bloating the app. If itās essentially links to external apps, thatās fine, but if thereās deep integrations (eg. in-app switching, viewing statements, account management etc) across many different product types, I can imagine the app getting quite bloated with āfeaturesā a lot of people will never use.
If itās linking externally, my guess is that it would be launching websites. Imagine clicking John Lewis because itās going to provide you the best cover, but then the app just launches Chrome (or Safari) and you have to sit and fill out a form.
My ideal vision would be for the Marketplace to find me the best cover, I click āYes, give me some insuranceā and bang. I have cover and the direct debit is set up 
I honestly feel like legacy banks would take the first approach and :mondo: the second. 
I agree that thatās probably the approach Monzo will take, which is what makes me wonder about bloat in the app. In your example, if I sign up for insurance in the app, then if for some reason I want to change or cancel my insurance, or view my policy, Iām going to want to be able to do that in the Monzo app as well - kicking you out to a browser would be equally jarring here.
So now the Monzo app has to include a UI for managing insurance. Then add energy, mobile phone plans, broadband, health insurance etc and the bloat that @HughWells doesnāt like in other banksā apps is growing in the Monzo app too.
Very good points @podgib
Easiest way to tackle it - A few insurance equivalent companies to Monzo. 
Iām disappointed that I donāt actually know if any exist.
If Monzo ever decide to branch out to insurance, it should definitely be called Monzure or Monsureā¦ 
See I like simple however and this isnāt a major criticism but Monzo set their simple as simple but well made. I feel the CA fell a little short in the simple things, I would be 200% more happy if DDs were enriched the same way Card transactions are as they feel totally alien 
at the moment because that became the Monzo standard
Wow, lots of fair comments - I have switched all my DDs and salary to Monzo and have saved a fortune by not going overdrawn and getting charged for the pleasure.
I now have just my Monzo account and finding the simplicity very appealing and I feel more in control
BUT, the novelty will soon wear off if I need an overdraft, loan or pay some money in so Monzo need to grab banking by the horns and start collaborating with lots of utilities, isaās, mortgage companies, retailers ASAP - if they play it right they could be the new quidco and moneysupermarket with banking thrown in as well.
They also need to sort out Current Account switching as it was very time consuming for me to move everything over.
If they donāt play it right and move Slowly with open banking and basic banking products like overdrafts they will struggle to make money and they are already Ā£50 down per account.
Come on Monzo get cracking
Hmmmm I didnāt know that, I have a Smile account and I believe they launched both quarter bitten fruit pay and Android Pay at the same time.
Sounds ridiculous, but until they offer cash deposits, Iām the same. I won a grand in a casino yesterday, and now Iām just carrying it around. Admittedly Iām abroad, but if thereās any left when I get back, Iāll need to pop to my legacy bankā¦ We can argue with hipsters about the future of cash, but sadly hipsters donāt run casinosā¦even in London
I was a one-bank man until Monzo came along, but since having used it alongside my legacy account - and having experienced no āwhy do you have more than one account?ā problems in doing so - Iām fully on team āHave as many accounts as are right for you.ā
Hence, for me, certain things arenāt actually an issue. Monzo wonāt take cash deposit? I donāt want to post a cheque? Iāll deposit in my legacy account and transfer across the money I need to Monzo. It does somewhat confuse me when people complain that Monzo doesnāt have any arrangements for cash deposits so they canāt dump their legacy bank. Not least because if Monzo did make any arrangements for cash deposits, there would be at least some subset of Monzo customers who would still be depositing their money using the same place as they always did, no?
If anything, somewhere down the line Iād consider opening an account at a branch with a magic money machine for all the random loose change that may need depositing, as my current legacy bank doesnāt have those so I have to count any change I deposit myself.
If thereās one thing Iāve learned from reading what people have had to say in many threads here itās that Iām something of an exception in learning to embrace multiple accounts for different needs and that most people are dead set on having just the one for everything. It might be something Monzo have to be more direct in tackling in future. Either by filling the gaps someone, or by more strongly selling the fact they can be used in conjunction with a legacy account rather than instead of.
Hey Hugh,
Thanks for getting in touch, appreciated.
Iāve been speaking to Alex on chat, who say that itās an error with the bank of the person who is trying to pay me with Monzo.me, however, this error did not occur before upgrading to the CA - payments were received fine beforehand. Any ideas?
Thanks,
Mark
YES! I totally agree! Sometimes I feel like they have their own roadmap and they just donāt care about customers and what they want.
And also Apple pay that they are saying itās because of 3rd Party! Everyone else except them has Apple Pay! I just feel they donāt want to pay money
No you are not alone, I switched away from Monzo and started using AMEX, I only now use monzo to send/receive money with my friends but Iāve stopped using monzo.
Adios Monzo!
Hello @mnaguib
Iām sorry that you feel that way, however Monzo have explained why they advise you that topping up by debit card costs. They donāt plan on removing the feature right now but theyāve asked the community how they feel it should be handled moving forward.
As for your second point regarding Apple pay I didnāt find those responses aggressive personally but I apologise for be fact you do. Apple Pay, as far as weāre aware, cannot be discussed by Monzo likely due to an NDA. As there is no updates the thread was going around in circles. Iām sure as soon as any updates can be bought to the customers, it will. Monzo have said thay they do want to implement the feature. I do not think the cost would be prohibitive as they want to be as forward thinking as possible and a one stop shop for all your financial needs.
Hopefully they can win you over in future 
I guess the difference is that some like me see Monzo as a company offering services and we are customers, As customers we can like and criticise but as fans itās just hard for people to have unbiased view.
Here all the responses from Monzo staff are really same sort of answers I always see no substance just sort of hollow reassurances and excuses. I am rather disappointed with this because they keep banging on about being different but all that is different is use of cute smilies and hearts, I wonder?
Maybe being cool is more important for some than others and thats why I think Monzo will sell themselves are a cool new kid on the block and will always behave as a start-up and for me itās little bit concerning because if I am to use Monzo they will have so much of my data and I wouldnāt want them to behave like Facebook with that.
yeah - I see Monzo as a company offering services and I am a customer , as I previously said some things it does well other things are missing is it a ādeal breakerā for me ā¦no 
- I would never use apple pay, not having it doesnt bother me - I donāt really have savings issues that I need somebody to do it for me like save the change - not bothered by that either - some people are desperate for both and consider them absolutely necessary - different requirements from 190,000 customers - āfan boysā whatever you want to call them
all banks that you use have your data and use it
being cool ? lol Im almost 60 ā¦that time has past me by
If thereās a question they just canāt answer what would you prefer they do? I suspect if they just stay silent and ignore this thread then that will be commented on negatively as well
Edit: I do agree that there are things I wish they could also or put time-frames on but the reality is probably that these things are just unknowns at this point or are legally prohibited (ApplePay). Are there things Monzo could do better? Absolutely but I donāt think theyāre doing a terrible job right now 