Supporter Bundle Refund

[anon18390707]

image removed. Personal details shown

Just saw that I got a refund for my supporter bundle? I haven’t cancelled? Does anyone know why this is?

[tbutz (🏳️‍🌈 Producer of "low value commentary")]

You should have received an email from Monzo.

[Ordog]

Ohhh you’re in for a fun read

[Ordog]

If you would like some further detail, here is the announcement topic:

Monzo Plus: a fresh start with some fresh faces

Hello, I’m Tom For a number of reasons, things just haven’t gone the way they should have with Monzo Plus so far this year. And ultimately it’s you, our early adopters, who felt that frustration the most. Thanks for hanging in there and sharing your feedback along the way. We’re going back to basics and starting from the beginning. While we are fortunate to see our customer base growing faster than ever, it’s important we take steps now to ensure we’re moving towards becoming a sustaina…

[Rat_au_van (Em)]

Thanks Jamie, I didn’t even look at the image til you’d pointed it out. Have removed it

[coffeemadman (Jonathon 🏳️‍🌈)]

Though with Monzo you’d get a notification when the DD was set up. So actually I’m not sure if that would still happen these days.