This is one of the things that concerns me about Monzo. This explanation for why features aren’t implemented come up quite often. Surely as a challenger bank you need to offer more than the competition?
I’ve only recently been made aware of the benefits of Samsung pay and it certainly would be a nice to have especially not having to unlock my phone for the underground. I’m also looking at getting a smart watch soon and unless I make the switch to Apple, I’m not going to be able to take full advantage of the smart watch with Monzo.
Stats are all well and good but there is always another way these can be interpreted. If you actively not offering features that appeal to to these users then you won’t get them e.g. I’m aware of several Android users that use Starling instead of Monzo because they are under the belief that the Mozo Android app isn’t very good which at least may of been the case previously. I’m also aware of someone that has recently switched to Starling because they wanted to be able to use their Samsung Pay on their watch.
They may seem like small features but with so much competition it can be the feature that sways a user from going with one bank or another.
I suppose it’s always interesting to think how many potential customers could join but haven’t becuase this feature is missing. But I guess the user base of it is still relatively small in the grand scheme of things.
They shouldn’t have to. It would be nice to say that there should be the staff in place to develop these features. However even a timeline for these to be implemented would be acceptable. I think acceptance that the way people pay for things is changing and to have a bank works with all the technology we use rather than having to choose technology based on what the bank accepts is what Monzo should be aiming for.
That’s fair but in my view the only two devices I would go for is the Apple watch or the new Samsung Galaxy watch. I haven’t seen anything else that appeals to me personally.
Mate I never knew there was another similar bank..that also offers Samsung pay. Thanks!
Quick search shows Samsung is second to Apple in the UK. So I’m baffled why making the card compatible with Samsung pay has been put in the back seat.
A new galaxy watch and phone was announced. You’re going to get a lot of people wondering if Monzo is compatible with a feature of their new shiny device.
I always hear how Samsung (and Android in general) is always at the top of the market share and yet all I see going around London are iPhones. I’m not completely contradicting your argument but it definitely doesn’t sound right for Monzo’s market share, otherwise you’d probably have Samsung Pay already.
