Right here "The Stalker Ex" is a prime example of why it’s imperative people should be able to contact customer service without needing to search endlessly like the mouse looking for cheese somewhere in the maze.
I didn’t want to say it on that thread because I didn’t want to take away from the seriousness of the help being requested but customers MUST be able to get hold of their bank without delay and without having to jump through hoops designed to keep them away from CS.