A friend has just signed up, been accepted. When they log in to the app though the only screen they get is the running card saying it’s on the way. They can’t access any other parts of the app.
They’ve tried force closing and uninstalling the app, but no joy.
Someone else I know signed up last week though and they were able to access everything straight away, even gave them the option to add card to Google pay.
Sorry I’d already edited my response before I saw that. Issue/problem, either way it’s not the best first impression when you’ve been selling something and it doesn’t work as expected!!
When this happened to my friend, we weren’t stuck on the Card on its way screen. She actually had full access to the app, there was just no button to add the card to Google Pay before the card arrived
We got a reply from Monzo saying that they’re “running user experience tests with selected customers, meaning that some will be able to go into the app straight after signing up”
Apparently it’s random so some will be able to access the account instantly, others will just see the running card screen until it arrives…
I suppose it’s to give them more time to complete the KYC checks? Giving instant access means customers use the account before the KYC checks can be completed which is not good.
I assume they’re testing how it affects UX. If I’m not mistaken Starling did something similar