Starling Feedback

Sorry not picking on but you know this ability is missing for all Android users on Monzo as well :frowning:

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I know - normally the only other word you’d associate with a banker rhymed.

Nope, guilty i didn’t as using iOS
So Monzo should really sort that out

But also, just get an iPhone :iphone: :black_joker:

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On this in particular, we have sent some private messages asking a few people to consider not using that acronym. We don’t use this term internally.

Consider this a warning to everybody else still using this term for Starling, it’s entirely okay to use their name and it’s okay to admit that they have shipped certain features earlier and/or better than we have done by having different priorities or circumstances. :slightly_smiling_face:

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Of course you can only complain about the implementation of passwords if the bank’s app actually has them. Far fewer complaints about monzo’s way of doing passwo… Oh wait.

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Monzo doesn’t have passwords, it uses your email for authentication. Starling apparently uses SMS for auth, however it seems like by typing the password (which they don’t check) you can change the phone number to yours and gain access to any account that way, at least according to a post above.

But not on every login. So if someone gets access to your phone they are in. I personally have no issue with an extra password to confirm a transaction.

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They’re asking for card PIN or Touch ID (if enabled) to move money out of the account; and also I’m not that concerned about my phone - if someone gets access to that it’s already game over; however with Starling it seems like anyone could take over your account remotely by trying to login and changing your number with an invalid password.

Without the risk of making you “seemingly” wrong…

Changing phone number…

Screenshot_20171207-190449

Oh wait…my password was wrong. You know what they say about assuming.

You have watched a certain Steven Seagal movie?

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Sorry for not having a Starling account anymore to test (they still don’t allow you to reopen an account, otherwise I would’ve done so and tested for myself) so I’m only basing my assumptions on a post above which says they were able to change the phone number on the account by providing a wrong password.

If they were wrong or if Starling (hopefully) fixed it then it’s better for everyone! :+1:

Um, devils avocado…

Why would tipping a bank be so bad? If the overall tone of the bank was different I think I’d tip if I felt something was surprisingly great.

Surely the ultimate successful challenge from a challenger bank would be to change the perception of banking? Wonderful experience? Tip to say ta.

Is it only me that really wants Starling to have an internship programme called Starlingrad?

For clarity - I am a Starling user and the above isn’t sarcasm or a “dig” - just something that popped into my head.

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  1. Tipping as a whole just sucks.
  2. Tipping should, if it exists at all (and it shouldn’t usually, I think), be for personal services.
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I wont be tipping anyone for ‘overall tone’. I find it a really weird suggestion by monzo.

Wonderful experience means

  • you get my custom over someone else.
  • i’ll happily recommend you to others.
  • i’m more likely to use other services you offer and you can make more money off me.
  • i’m more likely to pay for the service by monthly charge (unless the same is available elsewhere).

It does not mean i’ll be tipping to use features.

Should i be tipping my doctor because he spends a couple minutes extra, the supermarket for having a really awesome app? Course not.

If monzo cant cover their costs then they need to be looking at the fee structure, not begging for tips.

I think monzo even suggesting a tip sounds very amateur and a bit desperate.

If the legacies can make free current accounts work with all the overheads they have, then i do wonder why monzo can’t square off what should be a relatively small amount of money. Immediately lack of products, ability to cross sell, not being users main provider and a lack of scale stand out as issues around that, which they’d be better off looking at rather then unbundling charges ryanair style.

I think you are making a bit of a leap :smile:

Pretty sure Monzo aren’t asking for tips - can’t recall the exact phrasing but I think it was a relatively throw away option.

Personally, I look at the whole thing differently. I wasn’t offended by the suggestion or option. Quite liked thinking about things differently. Certainly didn’t see it as amateur - it made me mull the whole model.

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Genuinely curious - why does it suck?

It creates social awkwardness, but more importantly, it gives tipped workers an incentive to favour clients they assume will be good tippers and give poor service to those they assume won’t tip well or at all; which in turn is likely to create that response (self-fulfilling prophecy), and builds unconscious bias and a service gap in society.

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Ok, makes sense - but that is all based on the assumption that there was an expectation to tip.

I just liked the thought of having a mechanism to give a little back if something was great.

Oh yes, I was just referring to the general concept of tipping and not liking anything that promotes it.

:sunglasses:

Grrrrrrrr, more characters to post