I’m probably the worst Starling customer possible, I just use my account to pay in salary, pay rent and pay direct debits. I never used the debit card, I haven’t withdrawn cash from a cash machine for years and always have a very small positive balance. All of my savings accounts are elsewhere.
All of my other spending is on a credit card that I pay off in full every month as it offers good rewards (Amex) and a few other perks.
I think if Monzo want to focus on consumers over business banking they should release a credit card with perks - that would attract a lot of interest I reckon. Heck, if they could do something like the Apple Card but in the UK they’d be onto a winner.
I’d say the Starling UI is functional and that’s it, if they’re paying my direct debits/standing orders on time, accepting my salary and tells me how much is in my account - I’m happy.
I think UI would matter more for me if I did all my spending on the debit card, but to me spending on a CC is so much better so I mostly just use the Amex app.
Starling never has any customer problems at all …o…k…a…y … Monzo have loads of problems on their public forum …pick a bank look at the reviews of customers having their accounts blocked for no reason …all banks have the same legal requirements
I’ve seen reviews on TrustPilot and Social Media about Starling restricting accounts. It’s the same with all banks. Like you say, Monzo is only highlighted because they come complaining on here.
When I google “Monzo freezing accounts” a ton of articles come up and disgruntled accounts from customers. When I do the same for Starling, virtually nothing…
I get half a ton of disgruntled Starling customers when i google , despite them having a third of the amount of customers Monzo have…nah its not worth it even on a slow Friday night …enjoy your evening
Monzo can and do do lots wrong , no argument there , Starling have done some great things …one has to show some balance in ones comments though occasionally
Monzo have done fantastic things. Starling are doing absolutely amazing with what they’ve achieved during the pandemic especially. I’m a huge supporter of their product. However, I don’t like the sense of rivalry between the two. There’s instances where they’ve both treated customers absolutely appallingly. One is not infinitely better than the other. The BBL scheme for Starling especially has been abysmal, just like how Monzo got it very wrong with the first Plus iteration and instances of bad communication with customers with restricted accounts.
… Monzo have loads of problems on their public forum …pick a bank look at the reviews of customers having their accounts blocked for no reason …all banks have the same legal requirements
