Starling Bank Chat (Part 2)

I received my DSAR finally, which contained a whole lot of nothing tbf. Just statements from previous accounts, basic sign up information and chat notes.

Nothing substantial but it’s possible it was everything.

Included all the vids and images from recent attempts to sign up for an account or login.

Also got to view my final response letter from my complaint Oct 2023 when I closed my last account, saying the freeze on opening accounts is temporary :eyes: it’s 2.5 years since then :joy:

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I’ve received an email from Starling with suggestions on how to be good with my money.

Does anybody really check their balance whilst cleaning their teeth?

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Who’s not doing habit 124?

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I pay all my bills that allow me to choose a date on the 7th.

When sitting on :toilet:

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The 1st for me, as I’m paid last working day it makes the most sense.

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Once upon a time all my bills came out on the same date, but after a couple of employer changes with different pay days and then some new bills with fixed dates I’m less bothered about it these days. Now that banks like Starling and Monzo give you more tools for managing direct debits with spaces etc. it’s not such a hassle working out what is “safe” to spend.

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Agreed, it’s less of a hassle but I still have most of my bills aligned to a single date.

Starling is getting better, I find them much less busy and cluttered than Monzo, which is why I switched to using them. If Monzo allowed you to hide certain panels then I may move back. I’m not really sold on the bills back and salary doubling but I did like the security check you can enforce on transfers and the option to cancel a transfer within a time window.

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I’ve turned off and opted out of as much as I can from Monzo which seems to be the only way to get anything close to a “clean” experience.

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It’s been about a year since I moved my salary to starling and I have no regrets. The app strikes a much better balance between features and clutter than any of the alternatives.

I see some people complain about starling stagnating but they seem to have been releasing a fairly steady stream of new features while I’ve been with them.

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Well what an unfortunate day to release it coinciding with this :joy::eyes:

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Not everything is about Revolut. :grinning_face:

The banking market in the UK is pretty saturated.

I just hope in Starlings case, the drive to expand is Engine offering doesn’t come at the expense of its UK banking operation.

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image

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Point was it kind of dampens Starlings first to the race aspect of their announcement, AI will likely play a big part in banking over the coming years and eventually will catch up with the high streets if they deem it worthwhile to partake also

I understand but I’m not sure I entirely agree. Not everyone is massively into AI and I would imagine AI will feature more in the back office than it will in the public interface. Starling already launched their AI offering.

I’ve tried Revolut multiple times and it doesn’t personally grab me.

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I get where you’re coming from and that your yourself are likely skeptical of AI but the fact two prominent fintechs are making front facing tools would sugguest contrary to what you’re saying. I also highly doubt not everyone being massively into AI will stop banks developing it if they still think the majority will get good use out of it.

Zopa have had an AI agent for months so beat both Starling and Revolut to market on that front Zopa launches Jobs 2030, a campaign to reskill 100,000 banking workers in AI

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The banks and plenty of others are falling over themselves to get AI into their offerings and I completely get that, and I’ve seen some areas where it’s making a big difference eg cyber security.

I think on banking it could be useful but it’s more a gimmick. On the back office side for anti-fraud etc I can really see how it would be useful.

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I think likely it will be used on both sides, there’s definitely good use on both backend and front end evident by Revolut, Starling and Zopa already implementing it but I don’t think it would be limited to one side only like you originally sugguested well likely see it used both front and back end

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