On Monzo’s side there obviously won’t be any transaction logs for an auth reversal they didn’t receive.
If Uber had one they could simply send you the receipt for it.
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I’ve had refunds within seconds… some within minutes. I don’t buy it’s the banks holding this up… merchants say 14 days and such because they aren’t settling at all, they’re just letting the hold time out.
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Logs without the expected auth cancellation message (paired with anonymous logs from a transaction that did receive the message) would help me.
In theory Uber did provide “receipts” of cancelled trips with £0 charge. This is what I used to get Monzo to cancel the invalid pending auth holds.
Generally, you are right it isn’t banks, if it isn’t an auth reversal (as is discussed in this thread) but actually a returned settlement then it’s awaiting the payment processor to submit the settlement.
Still, merchants cannot necessarily speed that up.
Also as mentioned a lot of banks abroad do just wait to credit the settlement. I guess they have a manual reconciliation process? Not something I have had with U.K. bank customers though, mainly in South Asia.
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I’m not going to be satisfied one way or another. It’s my nature. I would still like some logs and the acknowledgement that something did happen.
I would prefer no button. I would prefer a way to avoid the issue altogether.
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That’s not really how logs work though. Logs are created when messages are received. No one can send you a log of something that doesn’t exist.
I think we need to cut @a.accioly a bit of slack here.
My reading of the situation is
- that something has gone wrong somewhere
- We don’t know if it’s with Uber, Monzo or somewhere in-between
- @a.accioly is trying to help get the problem fixed.
That all seems like a sensible and helpful thing to do, no?
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See the manual that I’ve attached to one of my earlier posts + Dan’s first comment in this thread. You can filter raw logs from Mastercard per transaction.
The logs of a “working” transaction with the cancellation message + the full logs of one of the “broken” transactions without the cancellation message would put the ball straight into Uber / one of Uber’s payment processors court.
The conversation with Uber would change from “Yeah, we did cancel your Auth, check with your Bank” to “Here’s proof that the bank in fact didn’t get it, and here’s an example of the message that didn’t arrive. What can we do about it?”.
Thanks. I couldn’t have said better myself.
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Thread… Muted as it’s going no where. Adiós amigos
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To be honest, this will send a bigger message to Monzo than any complaint. I’m a big believer in ‘vote with your feet’.
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@AlanDoe could we wrap this one up? 
I’m not sure we should. As long as folk are being respectful then it feels right to keep it open.
If people don’t want to contribute they can always ignore the topic, or just mute it.
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It’s just going round in circles, and the point has been disputed to death about who what and when.
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If you are really going to close the thread instead of mute can you at least keep it open for users to vote?
I’m sure that this is affecting more than 3 users.
I suppose my view is that it’s better to permit reasonable discussion than to close it down and run the risk that conversations are seen to be censored.
But you’re Monzo and I’m not, so of course do what you need to do!
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Yes. Keep it open. If you feel it’s going round in circles (I mean, the bank card designs thread does exactly that) then just mute.
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Haha I don’t have the power to just close like that. Could probably pick 5 comments from start to finish that summed up the whole misunderstood problem and where it’s been clarified.
As for voting, there’s nothing to vote for as there’s nothing to be fixed or improved.
Solely my opinions not those of Monzo.
I forgot there’s a mute, so there it goes 
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Threads auto–close after 180 days. Leave it to die naturally if no one wants to engage with the discussion further. No intervention needed as the discussion is polite, and you don’t need to police others’ conversations.
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I’d probably recommend to just use your other card you said gets refunded straight away for Uber so you don’t have to wait.
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