Issue: I regularly get a “Something’s gone wrong, please try again in a few minutes” error
Details to reproduce:
The issue occurs when I first use the Monzo app in the morning. I’ve tried restarting my device. I’ve tried deleting and reinstalling. I’ve tried the most recent TestFlight version. I still get the error message pretty much everyday.
Device: iPhone 13 Pro
App Version: 4.35.0 (also occurs on the most recent TestFlight version)
That normally means there’s a network issue, are you using the app over Wi-Fi or mobile date when you get this messge
Hey @_Tom thanks for looking into this - I’m experiencing the issue over both WiFi and cellular. I’ve looked at the network traffic the app generates on start and I can see it successfully getting to internal-api.monzo.com, monzo.statuspage.io etc and all the connections seem to be made successfully. I guess I could put the traffic through WireShark but I’m not sure what api call is causing the failure so I’d be shooting in the dark
Let me know if I can provide any more useful diagnostic information
Is the message persistent throughout use or does it go away at all?
Are you still able to use the app and it’s features?
Just to note that I also get this quite often on iOS currently. App store version.
The error message goes away after 20 seconds or so, then the app behaves as expect.
I’m having a similar problem on iOS - I can’t make a bank transfer from either my iPhone 12 (Wi-Fi) or my iPad (Wi-Fi). I get to the stage where I enter my card pin and the error message comes up - the same on both devices
i get the somethings gone wrong msg from the on startup. cant access any of the app.
Im on Huawei p40 pro
I get this intermittently too, have to force quit the app for the error to go away and for the app to show the latest transactions. Been happening for a while. I never have any Wi-Fi/mobile data issues when it occurs.
iPhone 12 Pro
I have this issue too and it’s a serious problem.
Im abroad and have internet connection with ever other app accept Monzo.
I think I’ve diagnosed the problem with it being my IP address. I connected to the internet via a hotspot from another phone and it fixed the issue immediately.
Frustrating, how can I find a proper fix to this, I can’t keep having to find different internet connections?!