Since I got a new iPhone I haven’t been able to log in to my business account, or use the app for either business or personal (I can get to personal acct online though).
Is this because I have different email addresses for each of these accounts? On the app, I can only get as far as the sending of a verification code. When I enter it, I get “This phone number is already in use”. I try again, and it’s the same result.
There appears to be no way out of this circle of hell.
Any help greatly appreciated.
It sounds like you are following the “i’m new to Monzo” route. Since you already have an account, click on “I already have an account” which should only require your existing email address and sends a magic link for login.
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Thanks, Burny. That seems to work with my Personal account - I can log in to it fine. Unfortunately, it’s my Business account that matters - and when I delete the app reinstall it, and try to log in I get as far as 'enter your phone number" and it tells me “This phone number is already in use”. Maybe I should just delete my personal account. I hardly ever use it, and there’s only 2 quid in it.
From what I’ve read, you can’t have a personal and business account using 2 different email addresses. They are tied to the same user token, so not sure how you would have managed this before?
If you have both, then they would both have the same email address and both appear when you login with a new device.
If you DO have both, and with different email addresses, then they are 2 isolated accounts and you wouldn’t have been able to access both on the same device, in the same app.
Thanks again. I think somebody behind the scenes has made some adjustments (“We confirmed your identity and unblocked your account”), and I can now access both accounts in spite of the different email addresses. Problem solved!
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