Scheduled Payments from Pot

Hey.

Once you have set a scheduled payment (bank transfer in this case) you can then by opening that scheduled payment set a “Paid From Pot”.

But this doesn’t actually work. The payment comes from the main account and nothing is transferred from the Pot to cover this payment.

Thanks
Tim

Was there enough funds to cover the full payment?

yes plenty

Just ruling out, the balance in your Pot is still what you added? Not just relying on the transactions feed?

Lastly, had you set the payment up a few days prior or a day prior?

Hard to tell as the post has a lot of other stuff coming out, but I can’t see any transaction in the pot, or in the main account, presuming that this works as other “pay from pot” where money is transferred from pot into account first (which you can see).

Was setup last friday.

So has the SO actually left your account?

Yeah sorry the money has come out of the main account. But no transfer from the pot to cover it.

Payments > Scheduled

Did the SO get assigned to the correct Pot?

And is there still a balance in said Pot? Or is it empty now?

Its all setup correctly. Scheduled payment shows that it should be “paid from” the correct pot. The pot in question has money in it.

But it doesn’t get paid out of the Pot

Maybe cancel the SO completely and set it up again, hopefully next month works as it should.

have setup 2 for tomorrow so we shall see what happens. Will post back.

Ok, so it doesn’t work. 2 payments scheduled to pay from a pot just came out of the main account.

It’s a joint account which I forgot to mention, just in case that is the issue!

Only other thing I could think of is archive the Pot and create a new one, and assign there.

Then there’s the following that commonly resolves bugs within the app:

Delete your app
Restart your device
Reinstall the app

@davidwalton might know more otherwise/

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From what I’ve seen so far, it’s been set-up correctly. I have plenty of (Joint account) scheduled payments set up to be paid from the Bills pot and the transfer of the amounts from the BP to the main account just before the debit is taken from the main account has never failed.

The uninstall/restart/reinstall procedure would be my next suggestion.

Will give it a go

As an FYI all my direct debits and subscriptions using a virtual card all pay from the pot as expected. Its just if I manually setup a scheduled payment.

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I have had the same issue here. Monzo tried to take SO from my main balance every time even though I have set the SO to come from my pot and there is enough money in the pot.

Have tried archiving the pot, restarting the SO, and deleting and reinstalling Monzo and still doesn’t work.

I am using an android device

I had a similar problem this month - scheduled payment from my main account to my Monzo joint account to pay from my “bills” pot. Plenty of funds in pot, scheduled payment listed as paying from “bills” pot; on the day, money transfers from my main account, leaving pot balance as is.

I spoke to Monzo chat as it seems like a clear bug. They said they’re aware and “actively working on it”. They said it’s because it’s setup as a “P2P payment, rather than a standing order”, which they said currently doesn’t work. So to fix they’ve suggested I set it up again, this time using the joint account sort code and account number to make a true standing order, and that should work. Bit of a pain, and definitely misleading as it looks like it’s all set up and ready to go, I only found out when i went into my overdraft.

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