Royal Bank of Scotland (RBS) Chat

Yeah RBS app is all round good.

2 Likes

Is it still all caps in the RBS app? I recall NatWest dark mode being nice throughout and has likely advanced some based on comments here around the functionality of the app.

Apologies, the transaction screen? I think it used to be.

1 Like

Ayyy that looks good!

1 Like

At least in the NatWest app that top text doesn’t have to be capitalised, I just have my name:

2 Likes

My name is all in capitals when I go to my profile, but then when in settings you can choose the personal greeting it’s just however you want it to be:

3 Likes

Hi, any update on your application ? I was asked to simply e-sign the application but after 20min rbs (drummonds) ask for my brp. So ofc as i don’t have one i simply send a pdf version of Share code instead of brp. Does it work ? Or have you ended doing postal application?

Re: the Premier Reward Child & Co , the additional text is only on the physical card - not in Apple Pay. Also the card has the regular telephone banking number in the reverse - not the premier number.

2 Likes

has anyone been able to change the nicknames of each account? whenever I try and change it, it throws up an error message.

oooooooh that’s why! ok, I guess I need to wait for the card reader to arrive.

1 Like

image

for me I worked after 2-3 days from first logging into the app, simply asked me to take a picture of my face

1 Like

Maybe I should log out and back in - maybe that’ll prompt it.

RBS is soo strange :sob:. Applying to C&Co was so easy. Now for Drummonds they ask for a BRP and Live agent said Share code is not accepted and have to re-apply in branch, wtf.

That is strange especially when you already have an account with them under your customer number

1 Like

YESSS that what I was saying to the live agent, but they somehow have the audacity to just copy paste their usual lines of text and give me a phone number :joy:

Well there are no RBS branch in London, does that mean I have to go at NatWest?

Well I only had to send ID for my first account, and I am a completely new customer to RBS.

Then the next two accounts I applied for they just approved, no ID, I even got no email confirmation of the application, just an email saying the account is open.

They must cross reference the information if it matches and you’ve already provided ID they just move the application along.

1 Like

I applied for the Ulster account too and the same happened. I’ve had no request for ID, but instead an email saying my account is open.

They also hard searched me and reversed the hard search, each time. lol thanks RBS!

1 Like

well that’s a problem…

When they asked me for ID for the RBS I just went into NatWest and the really helpful manager did it for me there and then.

This is Wrexham though :eyes::joy:

3 Likes