Royal Bank of Scotland (RBS) Chat

Got a form to sign and return and needed to send off ID which NatWest certified for me.

Now we wait

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UPDATE: The live agent said the activation code will be send by post not by sms (in my case), 3-5 working days. Now I know its gonna take ages, I expect to see the postman in mininum 3 weeks :skull:.

I’ve done the same. Would need almost three years of paying in £150 each month to hit 5000 :melting_face:

My SO was today, I’m assuming it’s month to month, and I can’t put in £150 tomorrow too?

It says in the terms it needs to be setup but nothing that it can’t be cancelled.

I had asked the same but took them ages to reply. :sweat_smile:

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Are everyones Rewards showing £1 pending, I assume for logging into the app?

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My switch completed today. I’ve met the criteria so I wonder when I’ll get the incentive.

because I’ve met the eligibility criteria?

Oh no. I haven’t had a text. I did get a text to say my switch is complete.

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Has anyone started seeing the my rewards cashback offers for the debit card spend? I’m just intriguing to know which retailers you can get cashback from.

Looks to be the same as the Barclaycard cashback rewards scheme, even has the same design.

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I’ve had my NatWest rewards for over a week and they’re not showing yet. Takes time I think

Also the same design as Virgin Money

Ahhh I see. Thanks for showing @DMc1

Nice to see that it’s three times the offers provided by Monzo.

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It says within 7 days

My switch completed Wednesday then salary credited yesterday so patiently waiting for the incentive

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I finally logged in rbs app but there is no debit card here :neutral_face:. Do I ask cora to send a new one or speak to live agent ?

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This is correct… because a card will not arrive automatically despite the initial opening letter from them saying so.

I spoke with them on the phone about 3 days after opening as it was not showing in app. I asked if one had been sent, they initially told me to wait as it could take about 2-3 days to be generated. I left it another 2 days and then chatted on Cora and I was told one was not ordered when the account was opened, so they did so, and it was available the next day via the app, although I haven’t received the physical yet.

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if you type ‘speak to human’ you bypass all the questions and immediately get passed to someone.

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it actually prompted me to type it :rofl: I did and then the transfer happened. try it next time

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yeah it was sick of me asking for a debit card :upside_down_face:

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