Can anyone tell me why roundups don’t work on some transactions?
Thanks
They don’t work on direct debits, transactions under £1 or if you’re in your overdraft
Just decisions Monzo made
The under £1 thing is due to 1p active card checks which get reversed
Thanks, this was for purchases at the local M&S.
Do you have round ups turned on? I’ve had round ups from M&S before so it’s not expected behaviour
You’re being a little vague with the details. Is it all your M&S transactions or just a recent one?
I do and it works on everything else, except credit transfers.
Was your balance at the time high enough that the round up wouldn’t have taken your balance below zero?
Two separate payments within the last week.
No.
It won’t work on credit transfers I’m afraid (although I’m not entirely clear on what this means). Just debits from using your debit card that are over £1 and when you’ve got a positive balance.
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It’s a mystery, I’ll see what happens when I next shop there. Thanks anyway.
If it keeps happening then ask in app chat to see what’s going on.
You could try toggling the round up button on the pot off and back on to see if that sorts it somehow
Just did a card transaction with Moonpig and it didn’t do a round up worked fine this morning
Round ups on? In your overdraft?
Yeah I realised it’s only for transactions over £1 my mistake 
I didn’t suggest that one as I didn’t think you could spend under £1 with Moonpig!
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Had a voucher for a free card so only had to pay postage