Absolutely. That was the purpose in starting the thread. I gave 2 examples of how conversations develop and are controlled.
Within the boundaries of legality and decency do we allow conversation to take its course or do we keep within fairly narrow confines and moderate?
As Monzo have provided the facility and appear to see it as furthering their business it would seem from staff comments that they wish to moderate and keeps threads on subject.
As someone who has been on this forum for almost two years now, I can assure you that numbers absolutely make a difference. This was a very different place back at the beginning of 2016. There were no Leaders to start with, then a few, then a few more. But the need for moderation and the amount of heated debate has definitely increased as the numbers have.
Numbers on the forum havenāt increased much recently - quite the opposite in fact. The first data point on https://publicstats.itxdev.uk/dashboard/db/discourse?orgId=1&var-Site=monzo&refresh=5m&from=now-1y&to=now (from August 27th last year) shows 3769 users in the previous 30 days, and 1690 in the previous 7 days. The peak values were 10398 over 30 days and 7985 over 7 days during the ATM fees vote.
In comparison, in the last 7 days thereās only been 1098 active users, and 4052 over the last 30 days.
Personally, I think the bigger difference has been having more users who see Monzo as a company providing a service rather than a social mission.
Thatās a good question and what is Monzo answer to this
I agree, I think older users are used to looking at Monzo as a work in progress, whereas newer users have higher expectations.
Iām not suggesting that new users are the problem - older users get this wrong too. But itās often when those expectations are unrealistic that the discussion gets heated. Thereās still no reason why that canāt be pointed out & the users have a normal conversation about it though.
Older users = users whoāve been following Monzo for longer, not their actual age!
Good and fast correction 
longstanding users 
Veterans more characters
Iāve read some posts about 20 up then skipped down - so forgive me. But I wanted to say a few bits
In my eyes, having anybody moderate a forum for a company that they donāt work for, could cause issues (especially if they are, like Simon saidā¦ Some of the biggest advocates)
They are not risking disciplinary action if they do something wrong, and they are not paid to follow company values & standards
I think of it like an Apple or Android forumā¦ If you have an official 
forum, (this may exist) and itās moderated by people that love and hate android, it could be easy for moderation of the forum to side in a certain directionā¦ (this is probably a stupid analogy, Iām really tired after work)
Being a user in this forum, regardless of the facts, you could easily think the volunteers represent Monzo as a company.
(I did, still do, and always will)
Iāve tied up a lot of loose ends today. And I have had a few apologies to make. But I think this post is an overall reflection of how I feel.
I think if things donāt change, (even if slightly) it could be dangerous to Monzo - even if it was just something as simple as the moderators taking a back seat in discussionsā¦
This is not a personal attack at ANYBODY, please donāt think that
This definitely makes sense
Users that have been here since the Alpha, or even the Beta know whatās going onā¦
New users might just thinkā¦ Great, a new amazing Current account that will do so much more than a legacy bank!
Although, most of the negativity I see, actually comes from long standing users (but maybe they just need to take a breather for a bit, I had toā¦ It worked, lol)
12 posts were split to a new topic: Anime!
Uh-oh, it looks like this thread has been derailedā¦ 
Would anyone like me to split it out? 
You have my express permission 
(not that you need it!!!)
Personally, I think this thread needs deleting. None of it is necessary for public viewing, and Iām sure any actions off the back of it have been taken. Trying to find an emoji that fits that commentā¦
Was waiting for the offer @tomsrš
Canāt say I agree. The discussion was felt necessary; a public record should remain so all sides feel happy their views are represented.
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Agree with this
I actually saw a post earlier where a forum member actually stated that they didnāt like a post that somebody who is quite highly regarded wrote, and their reply was. Well if you donāt like it, ignore it"
To which they responded, how can I ignore something that Iāve already seen and was offended by.
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That was me 
I know who you are referring to 
