I’ve read some posts about 20 up then skipped down - so forgive me. But I wanted to say a few bits
In my eyes, having anybody moderate a forum for a company that they don’t work for, could cause issues (especially if they are, like Simon said… Some of the biggest advocates)
They are not risking disciplinary action if they do something wrong, and they are not paid to follow company values & standards
I think of it like an Apple or Android forum… If you have an official forum, (this may exist) and it’s moderated by people that love and hate android, it could be easy for moderation of the forum to side in a certain direction… (this is probably a stupid analogy, I’m really tired after work)
Being a user in this forum, regardless of the facts, you could easily think the volunteers represent Monzo as a company.
(I did, still do, and always will)
I’ve tied up a lot of loose ends today. And I have had a few apologies to make. But I think this post is an overall reflection of how I feel.
I think if things don’t change, (even if slightly) it could be dangerous to Monzo - even if it was just something as simple as the moderators taking a back seat in discussions…
This is not a personal attack at ANYBODY, please don’t think that