I really appreciate having the community it really allows me as a customer to feel like I know what’s going on with my main bank and feeling like I can give feedback that’s actually listened to.
Lately I’ve taken to spending less and less time on here though (probably a good thing in some ways) and I’ve come to realise that this is in part due to a small number of users that seem to derail or at least create tangents on a lot of the most popular threads. I’m all for everyone having and sharing their own opinion whether that is pro-Monzo or otherwise but when it starts to repeatedly interrupt the flow of real discussions it’s quite jarring.
I guess the question/topic here is: do others feel the same way? If so is there anything more that can be done from a moderation perspective? (this isn’t a knock at the community staff or the CC by the way; I think it’s a difficult line to establish)