Refund allocation 1

[alexs (Alex Sherwood)]

Refunds have a number of knock on effects at the moment, in addition to the one you’ve mentioned

@anon34851345

Cut a long story short, I purchased two pairs of trainers from ASOS, one of which I returned.

The first transaction was for a total spend of -£75, the refund for one item was +£58.50.

In my ASOS history I would expect to seep my average expenditure and total spend to both be £16.50.

But they are both £75.

Monzo are actually trying to match refunds with payments automatically but it’s a work in progress

Refund Calculations Incorrect

Thanks! We’re aware of this and will be making it more intelligent in the future We need to do some clever matching our end which is why it isn’t in the beta yet.

Your issue was also raised here -

Spending Target Refund Errors

Hey! Not sure if this is a bug or not, but hopefully someone here should be able to help. I’ve just noticed this morning that I have received a refund from Amazon (£5), which was initially made on my Monzo card. Since it has been refunded it is still showing up that amount from my ‘Spending Targets’, is there a way that I could mark that refund so I have the extra £5 in my spending target for the rest of the month?