Hi is anyone experiencing any payment delays? a payment was sent to my account half an hour ago and nothing as of yet ?
No reports on https://monzo.statuspage.io/
If this is the first time the person has sent you money it is likely their bank are running checks. As soon as Monzo receive the money, it’ll go into your account. Double check they used the correct sort code/account number/your name, too.
If it was from an HSBC account, they commonly delay payments:
Some people report delayed payments coming from HSBC accounts. This is usually due to checks that HSBC are running on their side.
If your transfer was sent before 6pm, it’ll be processed by HSBC before 9pm that day. Once they’ve processed it, it should arrive within 4 hours. If the transfer hasn’t arrived by 11pm, please get in touch with HSBC to make sure they’ve processed it.
If your transfer was sent between 6pm and 11:45pm, you’ll have missed HSBC’s cut-off time to guarantee it’ll arrive the same day. If the transfer isn’t going to arrive the same day, you’ll see a message in your HSBC app that says the payment can’t be sent until the next day.
Some Faster Payments can also take up to 2 hours to arrive - fairly rare, as they are mostly instant but this can happen.
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Oh yes, I made a ÂŁ2000 transfer from HSBC to my Monzo account. Received money next day due to HSBC fraud checks.
No problems with smaller amounts
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