[?] QIF export - DD payee shown as reference not name


(James Smith) #1

Issue:
On QIF exports, payees for DD payments are showing as the DD reference rather than the name of the merchant.


Company / payee name in exported statements
(James Smith) #2

Anyone from Monzo seen this please?


(Nick Perry) #3

+1 for this. I reckon this started happening about 2 months ago.

Here’s a BACS credit transaction in my QIF export:

D23/11/2018
T????.55
P21xx3 PERRY
Lbills
M21xx3 PERRY

and here’s a DD.

D26/11/2018
T-?33.54
P61212xxx067
Lcash
M61212xxx067

Clearly the P should be the payee and was until recently. Anecdotally, only seems to only be DD and BACS payment affected.

CSV exports are similarly affected with the ‘Description’ field containing the same data. PDFs are NOT affected.


(James Smith) #4

Chat support is awful at the moment. I linked them this thread a month ago and I’ve still not got a helpful response yet.


(James Smith) #5

No update as of yet.


(James Smith) #6

Still nothing after nearly 3 months


(James Murray-Ferris) #7

Tried reporting it in app? I know it’s not their ideal but if you’re getting no response


(James Smith) #8

Reported it early Nov in App.


(Max Kritzinger) #9

I am seeing the same issue in the CSV export: No vendor name on direct debits.