If I choose to transfer 10x Round ups to my savings pot then why is this a privilege? As stated, I can do this manually and it’s no big ordeal. I agree that it would be better if it rounded up to leave a whole figure balance though again this is no issue for me.
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You can argue that everything should be free if “why should I pay” is your point.
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I’m not saying it is a privilege, really. I’d like for it to be free. And I think it eventually will be.
The point that I was making is that in the US, Monzo will cut a profit in a different way. Interchange fees (the cut that banks get when you use your card) aren’t regulated - that’s worse for the customer but companies like Monzo will be able to cut a profit much quicker.
I say that because Monzo very nearly failed during the pandemic because it was losing too much money. It has turned that around now, but if the ways that money is made is different in the UK and US then the customer proposition will need to be, too.
But that said, yes I agree that the majority of the Plus software features are now table stakes - if there’s gonna be a software tier then we need advanced functionality. And some of the current stuff moved to the free tier.
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Just to note - monzo are still working through my complaint and say I will have a response by 31st march.
They blew their own deadline, and I did not get a response by the 31st of March - odd that as not a complex complaint - they just need to write back and say they don’t think they have breached the specific elements of the BCOBS handbook I cited to them.
Now had a message saying this has to be referred to a more “specialist” team and has not been resolved at this time.
As long as they’ve not broken the 8-week limit
We are over eight weeks.
Still nothing - Ombudsman it is.
Have they told you it’s delayed or have they just gone silent?
Hit eight weeks nearly a month ago and said it was referred to more specialist team. I will give them another week and then start Ombudsman process.
I guess the problem is that if they said what they did was wrong and they agree with my reading of the banking code it unpicks the whole campaign.
You know that isn’t it but you wanted to escalate it anyway 
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How do I know that? I don’t.
You’ve maintained all the way through it’s very simple and nothing to see here. Now if we consider this from your boot shining perspective then that would mean they could answer in less than three months because they just need to write to me and say “no you are wrong and there is no breach of the banking code for these reasons”.
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It’ll be interesting to see how the complaint works out if it goes to the ombudsman. Given that the trial would never become a paid subscription unless the user actively decided to sign up, I don’t think the “is, or may become, payable” line from BCOBS is applicable but I’m not a lawyer so it’ll be interesting to see how the ombudsman would interpret it.
The time they’re taking to respond to you is insane though, ~3 months is ridiculous.
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And you could be entirely right - good chance of it.
The time they’re taking to respond to you is insane though, ~3 months is ridiculous.
Right that’s the puzzling thing - it’s a simple complaint that does not involve third parties - just a review of their own actions.
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MAY BECOME.
It’s very clear that you’ll never be charged. Case closed.
But you continue your quest.
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From your history, you were always going to take it to the Ombudsman.
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I openly state that earlier in the thread!
Anyway you are all so keen - I decided to file today.
Interestingly the ombudsman when you complete the paperwork has no consideration with paid accounts that you can be automatically enrolled with them - it assumes you might have made an active choice.
Seems like a bit of a waste of everyones time but hopefully you get some satisfaction from it.
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How did that go - was it positive?
Please let us know.
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Still waiting for outcome - Monzo made an official response last week - about five months or so since original complaint.
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