I sent my old Samsung S9 which is in very good condition to meeliemobile.com after getting a quote from them of £180 on a comparison site.
Got an email from them this morning saying
Thank you for sending in your Samsung Galaxy S9 64GB which has been carefully checked over by our quality team.
Unfortunately there is a problem with your Samsung Galaxy S9 64GB.
The device we valued was in working condition with no screen faults. The device we have received has mild screen burn which is where prolonged use of the same screen/app has imprinted an image onto the screen and/or turned it pink in colour. This is not always visible during normal working conditions but visible on a white screen and unfortunately hard to photograph. We don’t like downgrading devices that we receive, however In the case of screenburn, even when the device is in great cosmetic condition, it has a degrading impact on the value. Here at Meelie Mobile we want to be as fair as possible and as such have amended our offer to the current published price for a Fair Condition device - unlike many of our competitors who would class this as faulty. Please see the following article for more information regarding screenburn: https://buyback.meeliemobile.com/information/screenburn.
o we have had to adjust the payment we are prepared to offer you to £40.00 .
I rejected that offer, then immediately got another email saying:
Due to a system error, our counter-offer was assessed at a much lower value than intended. We have adjusted our offer to £106.00. Please accept our sincerest apologies.
Is this a standard tactic to get people to accept lower offers? As far as I was aware there was no screen burn on the phone although I’d have to check it now! I went with this company because of the price but also they have great reviews on trustpilot.
Any recommendations who to use instead when (if) I get my phone back?