This post is not to moan about the imperfections of Mondo, but rather to make other alpha testers aware of issues I faced while abroad. Hopefully they will be fixed which will make our Mondo card even better.
I was in the Philippines over the last 2 weeks and I loved using Mondo! My AMEX charge card was charging me about 3% for the privilege of using it. That’s another £3 for every £100 spent, so that quickly adds up. I loved the way that I knew instantly how much I’ve spent after a few seconds in GBP.
Mobile internet speeds was slower in Manila than in London and I think this is something we take for granted. This affected the way the app refreshed. Also, I’ve noticed slight variations to amounts after a few hours or even days. Yes they were pence difference but it wasn’t clear that once a foreign transaction went through that the exchange rate would still change?
Love the Apple Pay integration but if you’re in a place (abroad) with a slower internet connection, it could cause topping to fail? I tried a £250 top up on my card via Apple Pay and I was charged but didn’t go through to my Mondo card. I panicked. Mondo support was awesome though and Tom & team came through, they sorted it out and I had my money in minutes rather than days. But I think there’s something to do with the slow connection that caused it to fail.
Being abroad it was really hard to withdraw cash using my mondo card. Apparently there is an issue with non chip and pin ATM machines and declines transactions if it was a magnetic stripe ATM machine, when I contacted support over failure to withdraw money multiple times. It actually came up as ATM declined on my mondo app. I resorted to my UK debit card that charge about 5% (2% coversion & 2.75% foreign currency).
Would have loved to got that free on the Mondo card but had no control on the type of ATM machines available at the place I was at at the time.
However I faced no issues using my mondo card for purchases. I was simply asked to enter my pin.
Guys thanks for a great product and for saving me some dough on foreign transaction charges.
Please let’s make it better. I might just love you forever!