I noticed this has been put onto the website this time.
Starling Bank has notified the Competition and Markets Authority (CMA) that there was an error with the sample sent to Ipsos for survey interviewing between January to October 2024, which meant that it did not fully represent its PCA customer base. The issue was rectified for survey interviews taking place in November and December 2024. The CMA’s assessment to date is that the potential impact of this error on the GB survey results for Starling Bank is likely to be negligible and would likely not have impacted the ranking. For the NI survey results, Starling Bank’s results may be slightly overstated, but not to the extent that it would have been likely to have changed its ranking in the tables.
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NI
