Ah fair enough 
How far First Direct have fallen
Preach.
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How do Monzo keep getting the top spot when their service is in the gutter?
Is it purely blind votes from those that are smitten with the brand?
I just don’t get it at all.
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It’s a real shame as they’re still good, just a few tweaks to their app would be all that’s needed to modernise.
Do away with millions of passwords (which I think they’re currently doing tbf), stop with the pending transactions and balance nonsense and just show one balance and transactions marked as pending in the background like Monzo and Starling.
The survey isn’t asking people to rate customer service. It’s asking people to rate “how likely are you to recommend your personal current account provider to friends and family”. I don’t think the customer service is particularly good, but I do still highly recommend Monzo to friends and family. This is on the basis of numerous other strengths, and with caveat that they may have difficulty if they ever need over-the-phone or urgent support.
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