Had to call out a plumber today and he accepted payment using one of those PayPal card machines illustrated below
I inserted my Monzo Plus card and entered my PIN but the payment was declined. No notification on the Monzo app that I usually get.
Had to use my Amex card which worked alright.
No problems with my Monzo account though as I had the right balance available and I’ve just used my Apple Pay at the corner shop afterwards which no issues.
There’s been a few other posts elsewhere about monzo plus cards and the suggestion that as the card numbers are a different sequence (don’t recall the technical term) has caused the problem as they’re not in the range the machine is looking for.
Of course I could be talking utter nonsense, best to raise it on chat through app
This would seem to indicate it is a problem between the card and the card reader, as it hasn’t even got as far as sending the transaction to Monzo to verify it.
Try using chip-and-PIN next time at the corner shop, to rule out a broken/damaged chip in the card?
Chances are they haven’t done the firmware updates on the reader and that’s why it didn’t recognise your card. You should advise them that iZettle has lower fees (and no fees on August) and ask for a discount for improving their business
I wonder if the PayPal readers have an offline mode, for when there is no signal, this would explain no app notification (as the card declined the offline transaction, not Monzos servers declining)