Thank you James
No not at all I just wishing her that she gets her money back that’s all and I hope img it’s douse not take too long.
I hope it goes well and douse not take too much longer.
No problem Helen. Apologies if my posts came across blunt or insincere. It just wasn’t clear to me what you were asking from everyone with all your posts when I thought everything had already been covered. I also didn’t want you wasting time and effort here, going round in circles, expecting it to be resolved any quicker.
From everything you’ve said I’m certain that you’ll get your money back. Monzo aren’t fobbing you off, they’re doing their best but they have procedures to follow. Even ZTL have told you that they’re not going to claim two payments.
Keep pestering Monzo for updates in app as well as ZTL and I’m sure you’ll get it back as soon as it hits Monzos system.