Payee name disappears on transaction

[craigj (Craig)]

Hey everyone (@Paulw)

If you are on the latest app store version (anything newer than 3.13.0) could you try logging out and logging back in again and let me know if the payee details have been recovered?

Thanks,

Craig

[mosgo (Mark)]

Since updating the app to 3.13.0 it appears this issue for myself “so far” has been resolved.

@craigj out of interest what was the issue?

@mosgo

have the same issue with transactions and payee details disappearing only to be replaced by the reference and its really annoying!!! Support were looking into it although this was over a week ago now I have a feeling they won’t be getting back in touch. I also was told to delete the app and reinstall which works sometimes and others it doesn’t. It seems to be faster payments it effects and also cheques that have been added to your account by Monzo

I have installed the Monzo app on a galaxy tablet and these issues doesn’t appear to happen on android. I have also noticed statements are not affected. So looks like a IOS bug.

[Paulw (Paul)]

Hi Craig

Thanks for getting back. It seems to have resolved itself. I’ll see how it goes but thanks for fixing. It’s a big help.

Paul

[James2DB (James De Battisti)]

I don’t know what the issues was but I nit had monzo long and for me it is all working fine

[craigj (Craig)]

Hey

It was related to how we retrieve data since making some changes as part of SCA (https://monzo.com/blog/2019/08/22/strong-customer-authentication)

Logging in again should correctly retrieve the data and override any incorrect information.

[davidkeens]

Resolved for me and also for someone I know by logging out and in again on latest version of iOS app. Thanks!