Pay by link has disappeared

Help Bug Reports
1

Issue:
I was having issues with the Monzo app so uninstalled and reinstalled, when I reinstalled it, the option to pay anyone by link had gone. It shows on the transfer screen “Pay by bank transfer or send a link to anyone” but when clicked the only option is to pay by bank transfer.

Details to reproduce:
OS:
Device:
Huawei
App Version:

Screenshots:

2

On my Huawei phone I have two options:

Pay by bank transfer

Pay by text or email

I take it that it is the second option that you are not seeing on your phone, for some reason.

I am on the free, basic account.

3

Yeah it’s the second option that’s missing, it used to be there and then disappeared. I’m also on the free account

4

Hi Katie & welcome :wave:

Enable Settings -> Privacy and security -> Payments with friends to get ‘Pay by text or email’ back

2 Likes
5

You’re a star! Thank you so much!

1 Like