I know it is maybe a little selfish and entitled to expect this but I ordered a new laptop as mine broke from the Dell site.
I got this email from the delivery/logistics company Syncreon.
“Your Dell Order is scheduled to arrive between 08:00 and 18:00 on the 25/06/2019. Please arrange for someone to be there throughout this time - as we cannot be more specific about the time of delivery.”
Both me and the person I live with both work 8/9 till 1700 so cant be in.
I contacted them.
- They said they couldn’t leave it in a safe place as it was against their policy
- I couldn’t pick it up from anywhere as it was against their policy
- I can’t get it redelivered to my work address as it was against their policy
They would try to deliver it twice, if I was not in then they would return to sender
I bought and paid for the product over 2 weeks ago so this has become a bit of a joke in terms of a delivery company
Their website and tracking info is also awful - apparently, it has been delayed due to “the weather currently in the UK” - I feel the weather has not been bad enough to warrant that kind of statement
Was more just wanting to rant than a specific response - though if anyone has any experience with Dell directly or Syncreon that would be appreciated