Open Banking Accounts (Credit Card) - Incorrect Balance

[kyleparry]

Issue:
I have two AMEX accounts setup in Monzo. One has a negative balance and the other is in credit. However, both show up as negative in the Monzo app.

Details to reproduce:
OS: ISO
Device: iPhone 12 Pro Max
App Version: 5.45.0 #5450054

Screenshots:

[JMH (James H)]

I’m also seeing this issue on Android, version 5.46.0. It seems like something changed recently in the Amex integration, as around the same time, it also stopped syncing the product name.

A big update to connected accounts

I have an issue with my connected Amex account incorrectly showing a credit balance as a debit balance. Has anyone seen this before? I have tried removing and re-adding it. [Screenshot_20231021_162445_Monzo] (This should be +£157.44) The consequence is that it throws off my balance in Trends. It’s not a major issue, since I don’t often have a credit balance. But for as long as I do, it’s a bit annoying. I raised it with support, but was told it was nothing to do with Monzo and that I had to…