I had to purchase my 26-30 railcard the day before my 31st bday, because the voucher code from Monzo only became available on the day of my actual birthday, at which point I wouldn’t have been able to buy my railcard as I’d be too old.
As a result, I purchased it and asked for the money back following the help article flow. The first time I didn’t get an answer back after a few days, so I submitted a second request and got a response fairly quickly saying I’d been refunded.
Two days after supposedly being refunded, I still haven’t received the money. There’s also no way to actually speak to a real human. I love Monzo, but this has been an actually quite irritatingly bad experience.
Has anyone experienced this and got any advice?