No sound notifications on Android (Galaxy 10 O/S 10)

UK Help Bug Reports
1

Issue:
No sound notifications on my android
OS:
Device:
Samsung Galaxy S10
App Version:
3.12.1
Screenshots:

Screenshot_20191219-185425_Settings
Screenshot_20191219-185425_Settings1080×2280 258 KB
Screenshot_20191219-185446_Settings
Screenshot_20191219-185446_Settings1080×2280 206 KB

Hey,

I know there are multiple posts on this issue but I can’t seem to find anything that fixes the issue for me or is completely specific to what isn’t working my end.

For a little while now I haven’t been receiving the audio/sound notifications on my account. I still get the physical notification and a vibration but nothing else.

I’m using a Galaxy S10 running O/S 10 and the previous OS had the same issue.

I’ve tried:
Deleting and reinstalling Monzo
Clearing the data and cache
Turning notifications on and off

Has anyone got any advice so I can get these audio prompts back up and running please?

Thanks

2

did you try putting a custom sound instead

3

I’ve just tried that and when my account is credited, it gave me the normal ching ching notification and when my account was debited it gave me the sound I picked.

How do i get it back to the normal notification sounds now as there is no option for app sounds

Thanks so much for your reply

4

I seem to have fixed it finally!

Change the sound to a tone preloaded on the phone. Clear the app data and now it works.

Thanks for your help!