I am a Monzo premium customer. I submitted a travel insurance claim with AXA back in September, they sent me a reference number for the claim and since then I can’t get a response from them. Has anyone else experienced this? I’m thinking I might cancel my Monzo premium subscription seeing as travel and phone insurance was the main reason for signing up and I am not getting anywhere. So frustrating!
That’s unfortunately how long it can take. I submitted one at the start of October, and I’ve not heard anything yet - with Admiral Travel. 
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Oh really, that’s good to know it’s not just AXA then. It’s my first travel claim through any company. It’s painfully slow! Hopefully they come back soon… Thanks for your help 