Now I’m not sure if this is a bug, or intentional, but it’s been mildly annoying me.
Since co op started rolling out online deliveries, that’s how I’ve been shopping. Their process involves pre authorising your card for the order total + 10% in case of substitutions, which is fine.
The issue is, when this transaction settles following the delivery, the amount is different to that shown from the pending transaction (which I get a notification for). This just happens transparently in app, with no notification or warning from Monzo that the amount has changed. Sometimes this can be more depending on the substations, sometimes quite a bit less, and I have to seek out the transaction to make sure it’s correct a few days after delivery.
Is this normal behaviour? And if it is, could we perhaps get some kind of notification or in app prompt that demonstrates the amount has changed. In the earlier days, the depth and triggers for their notifications were the standout feature for me, and this no longer feels true.