Need to constantly re-connect Apple Pay "See balance and transaction history for this account"

Help Bug Reports
1

There is an option to link bank accounts to each card within the Wallet app to view your balance and transaction history. You need to link your bank via (what I assume) is through OpenConnect. Once connected, after a couple of hours it will want me to connect it again as if I’ve never connected it. This is the same with my Flex card too. I do not have this issue with any other bank account so I assume it is Monzo and not Apple.

Steps to reproduce: Go through the stages to connect any Monzo card to Apple Wallet, wait a day or two and it will require you to re-connect again.
OS: iOS 17.5
Device: iPhone 15 Pro
App Version: 5.73.0

Screenshots:

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IMG_17501179×2556 125 KB

2

I’ve had my Monzo debit card and Flex card connected this way for months without it asking to reconnect.

2 Likes
3

Same here! Been using Apple Pay for a few years and the only times I can remember having to re-connect my card is after getting a replacement! Not had any issues.

4

Have you removed both cards from Apple Pay, and then added them again through the app to see if that resolves it?

5

I have yes. This is a new card I got from changing my Monzo plus to perks. This happened on my old card too.

6

The requirement to reconnect is if you want to see your account balance in Apple Pay. You don’t need to reconnect just to use your card in Apple Pay