'Need RSA private or public key'

Hi all,

Screenshot_20180929-061850_2

Just wondered if anyone else has this issue and what it means exactly. First time it happened I contacted the in-app chat and I was advised to delete and then reinstall the Monzo app. This worked a treat at the time, but I seem to get the same message almost every time I try and transfer money to someone. And last night I had the same message when I tried to approve/authenticate an online payment. Deleting and then reinstalling the Monzo app continues to solve the issue, but it’s a bit of a pain to have to keep doing that really.

P.S. Ignore the frivolous Asda spending :sweat_smile:

10 posts were merged into an existing topic: Can’t send money RSA Error