Can't send money RSA Error


(David Zilvys) #1

Hello so I got my new phone seemed like everything is fine with Monzo but when I go to pay someone it says RSA private or public key needed I will provide a screenshot.

Samsung Galaxy S8 plus


(Marcel Ruhf) #2

Have you tried disabling nd then re-enabling fingerprint support for payments?
To me it looks like an error related to the fingerprint confirmation prompt (which, if I’m not mistaken, is something OS-specific given that it looks the same across different mobile banking apps).


#3

As mentioned before try the fingerprint settings in the settings menu, if that doesn’t work message support one of the tech ppl will definitely get back to you


(David Zilvys) #4

So the issue was none of those. It happened to be that at the time of me trying to send money monzos sending payments was down so no matter what I tried it didn’t work. It is fixed now though that k you for all the advice :slight_smile: