NatWest Chat

What’s next?

Apps great, products are good.

Pots functionality could be improved.

Anything else missing?

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Natwest Hedge Fund :rofl:

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Is this for personal or bankline?

Wow Metro Bank is beating Natwest :sweat_smile:

They have instant notifications everytime

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Pots that earn reasonable interest…. That’s literally the only thing keeping me from 100% NatWest.

Agreed. If NatWest offered Ulster Banks’s Loyalty Saver account, that would be enough for me (I’d have to go back to tracking pots via spreadsheet, but I’d be happy to do so).

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Agreed - ability to link virtual cards to pots & set payments to be taken would be great.

Add no fees for using the card abroad and I think that would be good enough

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Another thought - if transfers to/from pots could be scheduled it would be more useful. But then you might have issues with anything scheduled on weekends/bank holidays? :sweat_smile:

Also noticed this

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Did you speak with the fraud team not just customer services? Sounds like the block is still active.

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Are they seeing actual declines their end? Could just be a faulty card if they’re not even making it to their systems. If they were being actively declined by the bank I would have thought they’d be able to easily see it and see why.

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Yeah had this experience a few times, NWG banks used to reject balance transfers from my Lloyds credit card and I had to push so hard to get it investigated, with them at one point claiming my UK-issued Lloyds Bank credit card was from Ireland. Sometimes does need to go through the complaints process to get it looked at by someone properly and not dismissed as a routine issue/user error. Hope you get it solved!

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Order a replacement may just fix it; which is likely their solution.

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Didn’t stop Lloyds from not sorting up the cards not adding to Apple Pay issue. Not an edge case yet no clue what to do about it at any level. So don’t assume a solution will always be found.

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Looks like NatWest having some issues with credit cards right now. Both mine are gone.

They’ve updated the credit card layout in the app to match the new current account layout.

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Was it your credit card? :eyes:

You mean one tap straight into the transactions list?

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iOS

NatWest usually gradually roll out stuff. I always seem to be one of the last to get the new updates

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Those were both changed during an onboarding call with a premier manager - they click something on their laptop and the icon goes pinkish. All mine were upgraded so it might happen automatically if you directly open a premier account. Ulster icon doesn’t ever change AFAIK.

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