I’ve spent over an hour today on the phone with Nationwide… To send a payment.
It beggars belief that something that would have taken a minute to do with Monzo took over an hour with Nationwide. The calls dropped multiple times and they didn’t ring back. I was put on hold for so long, and each advisor sounded confused. I then had to be transferred to a level 2 agent.
And again, this was for a payment. To send money to an account, in the UK. My account. £75 worth. I’m absolutely astounded at how difficult they made it. I was questioned multiple times on what the money was for and why I was sending it. Ugh.
Nice reminder of why banks like Monzo and Starling came about in the first place.