Right now I can only see it on my BA purchase so I guess the company have to support it, however I can’t seem to find anything online about it.
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Airlines have always sent a lot of information I believe, so in theory banks can show a lot of information from flights booked. They just don’t usually.
Many years ago I’m sure there was a thread on this… with someone at Monzo explaining what information comes from a transaction but that most retailers don’t pass over the information, but that airlines often did.
Not sure what other types of retailers do though.
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Yes - Supplementary Data.
A few use cases detailed in addition to airlines also.
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I don’t know about you guys but the service today in the Natwest Branch was super nice.
After the chaos unfolding with my boyfriends Metro Bank Credit Card we went into the Natwest branch to ask some questions about moving things over and also upgrading his account to the Premier from Select and everyone was so lovely and really nice.
When we went into a office to upgrade the account to Premier we got offered Tea or Coffee and was talked through the accounts and then upgrading everything was super easy and the was just lovely.
I’ve been a Natwest Customer for almost 10 years now and haven’t delt with them much in Branch but I found it really good and look forward to using it in the future.,
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I’m glad to hear you had a good experience. I always found NatWest a good experience the few times I went in.
They used to also call me in for regular financial reviews.
Mine would just be
“Sky, you seem to spend a lot of money on TFL, Amazon and Tesco”
I don’t mind Natwest, as a totally blind user, their app used to be really inaccessible, all the buttons weren’t labelled well with screen readers on the IPhone, I put in a complaint, The RNIB (Royal National Institute For The Blind) got involved back in 2015 and since then, their app has always been very accessible!
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I stupidly closed my Premier account with NatWest recently - anyone know if I re-apply they’ll accept me back?
Wasn’t using it at the time but after doing the rounds, have landed on them for my main account.
Any one have any experience with this?
Been told that because I have a Visa and a Mastercard on my account I can’t have the Travel Account.
What if your a customer with only Visa but you want the travel account? Do you just deal with it?
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You move to monzo.
Deal with it or just open one of the many other accounts that offer fee free spending abroad.
So in an update on iOS for the app it said about voice biometrics being introduced and also for credit cards, maps and icons.
On the down side, I opened a savings account, it was successful but it I have to wait for them to open/make it available. I think this is where they show some of clunky / old systems behind the scenes. I do like the app, it’s good but it’s a bit of smoke and mirrors too.
Until Monday I had a NatWest credit card with £13.18 on it. I paid off the balance and asked for them to close the account. I received an e-mail yesterday saying the card/account was closed and there was a message for me in the app. When I went into the app it had reset and didn’t recognise my details. Fair enough, all closed.
Today they took the full balance Direct Debit payment of £13.18. I can’t remember my customer number so the online chat agent couldn’t help me. I hardly used the card so all I have is my card number written down - I cut up the card… They gave me a number to call the credit card team.
Before I go into phone centre hell, do you think they’ll just return the payment when the system realises the card doesn’t exist anymore, or is it worth phoning?
Direct debit indemnity with your bank.
Call them. They are likely to leave the card open with the credit balance.
Slightly surprised you would suggest this as NatWest haven’t done anything wrong in this instance.
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Balance is paid off, but they still took another payment.
It’s an error, covered under the guarantee.
I suspect it’s not an error.
Either the payment was made too late to amend the direct debit and/or NatWest are one of the credit card issuers who do not change the amount collected to reflect and payments.
The balance was paid off on Monday and the direct debit collected today - so could easily be the first reason.
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It’s still possible to raise through indemnity, NatWest will agree it’s not owed.
The payment could also revert back automatically by 5pm tomorrow if there’s nowhere for it to go.
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Thanks for the suggestions. 
I’ll wait until Friday morning and if it’s not appeared back I’ll call them. If there’s no luck from them I’ll contact my bank as it’s a direct debit.
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