Natwest Chat

Does anyone know how much I can withdraw at the post office at once with Natwest? I ain’t getting an answer from Natwest themselves :smiley:

Just tell the post office how much you want they will tell you if you can have that amount

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Good answer

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I always thought it is the same as at the cash machines, so RBS saying “up to the value of the card limit” which would be £300, I reckon Natwest may be the same.

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It’s a £300 limit, second transaction was declined

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Well if they want people to get and use it for their summer holidays they’d better crack on and release it before summer…

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Had my account locked, yesterday - Had to speak to fraud department - apparently sending money to Chase is very fraudulent - It’s interesting to me what triggers the automatic systems with different banks… Neither Monzo or Santander cared

I spoke to offshore yesterday and he was very patronising towards me and my reasons (5.1% savings boost)

Spoke to onshore while in the branch and it was fine, no issues at all

Yes, I did raise a complaint

Algorithm apparently.

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Happened to me when I sent 7£ to my wise account. Had to show my passport in branch and call them to fix it. Only happened with natwest :joy:.

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£7? Omg! So dangerous. At the end of the day I understand…. It’s just going through those questions… has anyone asked you to lie to the bank? Move it to a safe account, etc…. Depending on who you get, depends how gruelling it is

£7 or £7m, it’s still there to protect you.

Usually means they’ve had a higher than normal level of fraud and scams to such accounts.

£7 might not mean much to you but it’s a few meals to someone else.

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It’s not so much the £7 but that fraudsters sometimes try a small amount before a much larger one.

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Yeah. I appreciate that. I know it is there to protect us. I wasn’t diminishing the value at all

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In London, 7£ is the daily subscription cost of leaving your house.

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It’s not a lot cheaper on public transport in the rest of the country and we’re paid less :frowning:

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This was how started off on mine. Luckily I caught it before they tried anything bigger. Since that experience I’ve been a lot more tolerant of the mild inconvenience of fraud protection kicking in. Not that it’s happened since! :crossed_fingers:t5: Hopefully I haven’t just tempted fate! :sweat_smile:

How did it happen and what did you see when it did? I sent some money to Marcus a while ago (just before 6pm I think) and it’s still somewhere in the aether… it’s a bit concerning. It’s not life savings levels of money but still, I’d like it to actually arrive, please. Might not use Marcus if it’s a hold up on their end and not instant transfers still.

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I sent myself the money that was sat it my NatWest account (not life changing amounts) to my Chase account at 11:20. The money never arrived in Chase so I left it. Then at 16:39 I get this

I spoke to an offshore agent as it was a bank holiday, who was really quite rude, but that doesn’t really matter

I should point out my app was disabled during this time, card deactivated for Apple Pay.

I went into a branch and they called fraud for me (I had to speak and answer obviously) but the account was eventually unlocked and the payment was processed

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Thanks! So it’s likely that it’s just Marcus being slow as opposed to RBS being the issue. That’s reassuring at least. Slightly annoying that you’d been asked to go into branch though. That shouldn’t be the case this day and age.

No, sorry, I went in branch off my own back. Because I wanted someone there to witness me calling through just in case they were rude again.

I could have called the fraud team myself again if I wanted to that day, but After the encounter that I had with the Offshore agent, I didn’t feel comfortable ringing again.

The onshore person that I spoke to was very nice though. I’m sure it was a one off With the offshore agent, At least I would hope it is

I did also open a complaint at the branch while I was there regarding the offshore agent as I felt it was necessary to flag.

Basically, the offshore agent was being quite patronising towards me saying “well if you have more bank Accounts that just NatWest, Then use those to withdraw the money”

Effectively, I was moving the money over to Chase to sit in a high interest account, But I will be eventually withdrawing the money, But that’s besides the point really