Up to a point, Trevor
I had forgotten that I had given Monzo a 5 star review on TrustPilot a year ago. I have now updated that review and downgraded to 3 stars for the reasons set out below:
Great card, up to a point. Innovative and useful. But not as good as it was.
Great card. Nice to see transactions register instantly, and sort themselves out by vendor and type of spending. I travel a lot on business and it’s nice not to to have to pay any fees, unlike most other cards which rip you off on forex. Recently spent a week in the States without ever having to use cash. The only downside is that you can’t use the card for Uber, but to be fair that applies to all pre-pays and there is nothing Monzo can do about it. Superb customer service. The card is a bit garish - once seen, never forgotten! Now that I have this I have almost entirely stopped using cash or credit cards as it is a great way to keep track of spending.
A year on from my original review, I have downgraded my rating from 5 stars to 3 stars for a few reasons, specifically: 1) Overseas cash withdrawals are no longer free; 2) over the past 12 months the card has been declined on numerous occasions even though it always had a sufficient balance; 3) it is no longer possible to top up the account using a mobile; 4) the Monzo forum “community” contains a number of “over-enthusiast” posters who become downright rude and obnoxious in response to any criticism of Monzo, giving the forum at times a toxic feel, and any thread that is in any way negative or even neutral is rapidly shut down by the mods; 5) customer service now typically takes several hours to respond to a query; and 6) the roll-out of overdrafts seems to have been handled in a rather ham-fisted way.