Hi there,
A friend gave me a Golden ticket but I’m still on the queue 
Can you please help me?
Thanks
edit: removed personal email screenshot
Have you tried uninstalling the App and then installing again to see if it kicks your account into action? 
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Yes, I tried… didn’t work 
Email help@monzo.com and they’ll take a look for you 
2 Likes
This - please email us or get in touch via the app and we can sort this for you 
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Hi Alejandra! I just took a look and it seems like you’ve been able to successfully sign up now.
Please let us know if you need any more assistance 