My Golden ticket didn't work


(Alejandra) #1

Hi there,

A friend gave me a Golden ticket but I’m still on the queue

Can you please help me?

Thanks

edit: removed personal email screenshot


(James Wheatley) #3

Have you tried uninstalling the App and then installing again to see if it kicks your account into action? :thinking:


(Alejandra) #4

Yes, I tried… didn’t work :frowning:


(Anthony) #5

Email help@monzo.com and they’ll take a look for you :slight_smile:


#6

This - please email us or get in touch via the app and we can sort this for you :smile:


(Simon B) #7

Hi Alejandra! I just took a look and it seems like you’ve been able to successfully sign up now.

Please let us know if you need any more assistance :grinning: