Hi sorry to hear what happened, I am the one posted Got Scammed £1,256 the day before yesterday and I managed to get a full refund. Sorry I couldn’t reply you earlier.
Here are the evidences I sent to Monzo fraud team:
- Screenshot of the calling log with the fraudster
- Fake message I received from the HMRC
- Screenshot of the forwarded email with the magic link (the fraudster changed my Monzo email address by asking me to forward an email I received to them)
The fraud team also asked me few questions regarding to what happened, such as how did they approached me, how did my other bank get involved, what did he ask me to do and so on. Also questions like if I ever tried to challenge the fraudster or have I seen the warning banner on the email I forwarded to the fraudster.
I tried my best to make it very clear that I was not been careless and I challenged the fraudster many times but the fraudster outsmarted me and threaten me that if I don’t do what he tells me to do I will loose my money. I also stated that I have been under stress and I was trying my best to be careful, and I did not see the warning banner because it they fraudster was saying someone is swiping money off my account and he needs that email immediately.
I reacted about 2-3 hours after I transferred the money. But as long as you did not report this scam a week or a month later it should be okay. Just trying to explain your gf’s situation as she is foreign and do not know much about this hmrc and bank thing in uk, she was threatened that this could be some sort of legal issues and under a lot of stress because of it.
Hopefully Monzo can get your money back and everything will be okay!